GENERAL INFORMATION:

For your safety and convenience, please read the following information:

• Villa provides services according to its individual standard. In case of any objections to the quality of services, please report them to the reception desk as soon as possible to enable us to react immediately.

• The air temperature in the rooms is maintained between 21-23 °C. If you wish to change the temperature, please contact the reception desk.

RECEPTION DESK

The reception desk staff will be honored to assist you. They will provide you with all information about the facility, tourist attractions and cultural events.

CHECK IN

Check-in starts at the first day of your stay at 3 p.m., and ends at 11:00 a.m. on the last day of stay. The facility can extend the check-in time, subject to availability of the rooms, for an additional fee (each started hour PLN 20.00). In case of a wish to extend the stay, a visitor should report it at the reception desk by 8 p.m. on a day preceding the date of the room extension period.

Hotel services are settled at the reception desk from 8 a.m. to 8 p.m.

QUITE HOURS

Please observe the quite hours from 10 p.m. to 7 a.m.

PARKING

The car park, located in the area of the premises, is monitored 24 hours a day, it is unguarded and costs PLN 30.00/day. The facility is not responsible for damages or a theft of a car or other vehicle belonging to a visitor of the facility.

CHILDREN IN THE HOTEL

We are happy to host all children in Villa Kaplowa Chata & Spa. We invite them to spend time in the playroom. Availability from 8 a.m. – 8 p.m.

Baby cots and other accessories are provided to the room on request and free of charge.

SERVICES

Breakfast is served from 8 a.m. to 10 p.m. (The hours may get changed. Such information will be provided by the Reception)

It is possible to order a packed lunch.

SPA area – Jacuzzi and sauna, available for exclusive use (1 hour) after prior telephone reservation or registration at the reception desk – payable PLN 160,00/stay (max. 4 people), children up to 10 years old free of charge. Available from 9 a.m. to 7 p.m.

Skiing/sports equipment storage room, shoe dryer – please report to the reception desk your wish to use the equipment .

Faxing, copying, sending letters, calling a taxi and special wishes – please contact the reception desk.

Cleaning service  available on request. The request for room service should be reported to the reception desk by 11:00 a.m. on a given day and by hanging a tag “please clean the room”.

ITEMS LEFT IN THE HOTEL

Personal belongings left in the hotel room by a departing visitor will be sent back at their expense, to the address indicated by them. In case of lack of a request to send the belongings back, the facility will store the items for 1 month.

SAFETY

Villa Kaplowa Chata facility is monitored. It guarded 24h / day by security officers.

For the safety of our visitors and the entire facility, fire detectors are installed in the rooms and common areas. Therefore, we kindly remind you that smoking, e-cigarettes, and the use of items that may cause smoking (e.g. candles) are strictly forbidden in the facility. Failure to follow the rules may result in the activation of the fire protection system connected to the fire brigade.

PAYMENT

The facility accepts cash payments in PLN, EURO and payments by payment / credit card.

MEDICAL AID

Please contact the reception desk.

INTERNET

Wireless Internet – WiFi is available free of charge in the entire facility.

Password: maba2017

TEL.:

+48 18 478 13 11

+48 500 001 351

+48 509 673 012

EMERGENCY NUMBER

FIRE DEPARTMENT 998

AMBULANCE 999

POLICE 997

EMERGENCY CALLS FROM A MOBILE PHONE 112

In order to enhance quality of our facility’s services, we encourage you to share your experiences from your stay by completing an anonymous questionnaire available on the first floor.

We wish you a pleasant holidays,

the Staff of Villa Kaplowa Chata & Spa